The xTend I.T. remote help desk service is now available 24 hours a day, 7 days a week! While our Help Desk Service has been available to law firms since 2004 offering support during regular business hours, the service was expanded in the beginning of 2007 to offer 24/7 around the clock support. The xTend I.T. Help Desk service provides an outstanding level of service with features that include remote control of client desktops, live chat with Help Desk Engineers, call ticketing and reporting and three levels of escalation. 

Whether your firm chooses regular business hours or 24/7 coverage, the xTend I.T. service provides your users with unlimited access to an experienced legal centric help desk team.  Our help desk engineers are acutely aware of the specialized needs of the legal community and have extensive exposure to a wide range of legal specific applications.  Got a question on Document Management or redlining?  Don't worry, we've seen it before. 

In addition to real-time help desk support, many of our clients utilize xTend I.T. to provide just in time, just enough training to their user base.  We all know the pressures placed upon both attorneys and staff by ever compressing schedules.  xTend I.T. provides a guided hands-on training forum with the answers they need, when they need them.

Our Help Desk team currently services 700 users on a full-time basis.  For more information contact: info@adaptivesolutions.com.

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What our customers are saying...

"The Adaptive Solutions' xTend I.T. legal-centric staff quickly resolves application issues which allow the attorneys and staff to manage their time better and meet demanding court deadlines.  Extending the hours to 24/7 gives our attorneys a safety net when working late night
or early morning hours."
Andrew Wells, Manager of Information Technology
Schiffrin Barroway Topaz & Kessler, LLP
 Radnor, PA
"xTend I.T. has allowed me to focus on my real job, running the day to day operations of the Firm." 
Adelaine Williams, Firm Administrator
Kaplin Stewart
Blue Bell, PA

"xTend I.T. allows me to concentrate on driving my network forward rather than wrestling with the day to day end user support." 
Fay Hunsberger, Legal Administrator
Powell, Trachtman, Logan, Carrle & Lombardo, PC
King of Prussia, PA

"Your team is much better than any single IT professional could possibly be...I really appreciate having you guys around as a resource."
Gregory B. Heller, Esq.
Young, Ricchiuti, Caldwell & Heller, LLC
Philadelphia, PA