The xTend I.T. service is provided directly from a gateway computer located on your internal network, so it is completely secure. No individual workstation is accessible directly from the internet and traffic between our help desk and your network is fully encrypted. It’s as though we have an office right in your building.

We use a custom developed legal help desk tracking system which integrates with leading document management systems (e.g. Interwoven using EMM) to track and report Help Desk calls tickets.

Requirements:

	Connection via Citrix and/or Terminal Server
	MS Access Database installed on the Gateway server
	VNC rollout for connection to internal PCs
	One Day On-site knowledge transfer between our Help Desk Implementation Technician and a knowledgeable in-house Administrator or IT person.

We are also open to using existing in-house systems if customers prefer. 

For potential clients on a trial run the xTend I.T. Help Desk will connect via a remote web software when troubleshooting tickets.

For more information contact: info@adaptivesolutions.com.