As part of the xTend I.T. Help Desk Service, reports are run and delivered on a daily, weekly or monthly basis, depending on the Firm’s preference.   Firm’s may also request reports at any time. Reports include details such as Caller, Application, Problem and Resolution as well as Open Date/Time and Close Date/Time.   Our weekly information reports provide the Firm with the total number of calls and are grouped by Application.  We also track communication between users and Help Desk Engineers as well as ticket escalation. For more information contact: info@adaptivesolutions.com.   What our customers are saying "xTend I.T. has allowed me to focus on my real job, running the day to day operations of the Firm." Adelaine Williams, Firm Administrator Kaplin Stewart Blue Bell, PA "xTend I.T. allows me to concentrate on driving my network forward rather than wrestling with the day to day end user support." Fay Hunsberger, Legal Administrator Powell, Trachtman, Logan, Carrle & Lombardo, PC King of Prussia, PA More...